Once a gift voucher code, or activation link has been used, the remaining balance of the voucher can only be used against that account. Therefore if you want to add guests to your booking, please book each place under your own name.

The sauna host will check the guests have completed a medical form ahead of entering the sauna.

Gift vouchers will be emailed to the email address entered in the recipient field. If you forgot to enter an email address, please email roar@thelionsdennorwich.com.

If you haven't received proof of purchase, you can find this in your Lions' Den account in Studio?My Invoices.

If the recipient has not received their gift voucher yet on the chosen day, please wait up to 24 hours as this can take up to the time of day that the gift voucher was purchased.

Absolutely! Gift vouchers are managed through our online booking platform.

You can choose from our options on our website page, or directly through the app, in Studio>Gift Cards

You will have two options upon check out:

PDF option with a 6 digit code. You can choose a day you would like this to be emailed to the recipient, or to yourself to print out. Make sure you enter an email address in the recipient field of where the voucher should be emailed.

This 6 digit code is used by the recipient at check out when purchasing their passes.

Activation link. You can choose a day you would like this to be emailed to the recipient, or to yourself. Make sure you enter an email address in the recipient field of where the voucher should be emailed.

Once activated, the balance will be added to the Lions' Den account of the recipient. If they don't have an account, no problem, they will be prompted to create one first.

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